Custom chatbots have emerged as the ‘new support heroes’ in the digital age, assisting millions of businesses in connecting with customers and addressing their simple queries. These AI-powered virtual assistants transform customer service by providing instant responses and freeing human agents for more complex tasks.
As Artificial Intelligence (AI) advances, chatbots become more intelligent and sophisticated. Thanks to the development of more advanced natural language processing and machine learning algorithms, we are rapidly approaching a future where the line between a chatbot and a human conversation will blur.
Creating chatbots doesn’t require a technical degree or a team of expert coders. All you need is a user-friendly, top-quality custom chatbot creator. It’s that simple.
Choosing the right custom chatbot for your company can be daunting, especially if you’re new to chatbot building. But don’t worry—we’re here to guide you every step of the way.
With an automated chatbot builder, you can build conversational bots with the help of an AI chatbot development company to book appointments or sales, collect feedback and so on. In this blog, we’ll show you the top chatbot builders to assist customers 24/7, generate leads and increase the size of your business.
So, let’s get started right away.
What Are Custom Chatbot Builders?
The custom chatbot builder is a tool that allows companies to build chatbots tailored to their customer’s specific needs. In contrast to standard chatbot platforms, these builders provide advanced customisation options that enable users to create chatbots with particular functions, workflows and even brand identities. The customisation options include bespoke conversations, integration with custom systems and unique response actions.
With the help of custom chatbot builders, companies can create chatbots that sync with their workplace needs and customer expectations. They can be flexible in designing chatbots that can automate interaction and improve customer experiences by offering specific and relevant responses.
Exploring The Different Types Of Custom Chatbots
Custom chatbots offer automated solutions, changing how companies interact with customers. Knowing the various types of chatbots is crucial to picking the right one to fulfill your specific requirements. Each has distinct roles that range from answering simple questions to facilitating complex conversations. Therefore, selecting one that is compatible with your company’s goals and customers’ expectations is essential.
AI-Powered Chatbots
AI-powered chatbots use natural language processing techniques to process and respond to users’ questions. They provide more advanced interactions than traditional bots and can learn from interactions that improve their performance over time. Chatbots are excellent for providing personalised customer service and have been proven to boost engagement by as much as 30%.
Conversational Chatbots
Chatbots are designed for conversation, allowing users to engage in more natural, human-like conversations. They employ sophisticated AI to recognise the user’s intent and context and make conversations more natural. Chatbots can benefit sales and customer support, as 60% of customers report a more enjoyable experience than conventional methods.
Social Media Chatbots
Chatbots for social media interact with users through platforms like Facebook Messenger and WhatsApp. They handle inquiries, advertise products and participate in conversations directly through social media channels. Chatbots can enhance social media’s presence, with companies noting a 50% increase in user engagement.
Support Chatbots
Chatbots for support assist in solving customer issues and also provide support. They provide custom chatbot solutions based on extensive knowledge and can transfer issues to human agents. Chatbots can improve customer service efficiency, as 65% of support teams report faster resolution times thanks to their use.
Lead Generation Chatbots
Chatbots for lead generation engage with visitors to gather contact details and qualify leads. They ask specific questions to determine potential customers and collect data to help sales personnel. Companies using lead generation chatbots have experienced up to 40% increase in qualified leads and more conversion rates.
Rule-Based Chatbots
Chatbots that operate based on rules operate using predefined guidelines and scripts. They use a decision tree approach that guides users along an established path based on their inputs. These chatbots are ideal for dealing with repetitive questions. They’re simple to set up and maintain. They’re highly efficient for answering FAQs and other simple tasks and 70% of companies report improved customer satisfaction.
Feedback Chatbots
Feedback chatbots collect users’ opinions and feedback on products and services. They are designed to gather and analyse customer feedback in real time, giving valuable insights to improve. Chatbots that collect feedback have noticed an increase of 25% in satisfaction levels and retention.
Transactional Chatbots
Chatbots for transactions are developed to accomplish specific tasks like making reservations, processing orders and managing scheduled appointments. They can streamline transactions by automatising functions that would typically require human involvement. Companies have reported as much as 50% less processing time for transactions with chatbots.
Best Chatbot Builders for Optimal Engagement
We’ve now explained the requirements for selecting the most effective chatbot builder.
Find out more about the tools available on the market.
ProProfs Chatbot
ProProfs Chatbot is a powerful tool that lets you quickly build free AI-powered chatbots. It comes with options like detailed reports that assess the chatbot’s performance. A drag-and-drop editor helps you design conversation flows. Additionally, it lets you take leads via pre-chat forms and store them in your chosen CRM.
You can also gauge your customers’ satisfaction by conducting polls after chats. ProProfs Chatbot can streamline selling processes and effortlessly integrate CMS and marketing tools for email.
ProProfs Chatbot offers intelligent targeting, allowing you to interact with users in real-time. If you are a small company, you can register for a free trial.
Features of ProProfs Chatbot:
- The lead generation process is streamlined with pre-chat forms.
- Qualify leads using multiple-choice or open-response questions.
- Create and visualise conversation flow using a drag-and-drop editor.
- Integration with marketing email, CMS and CRM software easily.
Pricing:
Learn more about the pricing for ProProfs live chat today and benefit from our latest pricing plans, which include an unlimited-free plan for one operator or 19.99 USD for more operators.
- What we liked: It offers a powerful report and analytics function. Various metrics are available to gauge the effectiveness of your bots.
- What could have been improved: We’d like to collect tickets from various popular social platforms. At present, this option is only available on Facebook.
MobileMonkey
MobileMonkey lets you build chatbots that can provide instant answers to customer inquiries. The software comes with 20+ chatbot templates, which can be modified according to your preference. MobileMonkey’s bots are compatible with various media, including pictures, GIFs, videos, etc.
It doesn’t come with a drag-and-drop editor like other tools on the list. Therefore, the method of building chatbots may differ.
Omnichannel allows you to communicate with your customers through channels other than your website.
Features of Mobile Monkey:
- Access to over 20 chatbot templates.
- Send photos, GIFs, videos and attachments in the chat window.
- Access a broader marketing stack by integrating drip and ad campaigns.
- Provide support across all channels to your customers through social media.
Pricing:
- What we loved: MobileMonkey offers excellent support for their products.
- What could have been improved: It’s not cheap, but you’ll have a powerful tool at a reasonable cost. Additionally, it lacks a drag-and-drop editor.
TARS
It is a chatbot-building tool that lets you build chatbots to improve sales funnels. This program allows you to access over 800 chatbot templates to suit different industry-specific needs. You can also offer chatbot service to customers who connect to you via Whatsapp.
The chatbot builder is a must. It offers many integrations with the most popular tools, such as Zendesk, Google Calendar and Hubspot. Additionally, you can analyse your conversation data and create reports on essential meetings.
Features of TARS:
- Facilitate conversation flow creation with the Drag-and-Drop editor.
- Access to various integrations to popular CRM systems and other tools for business.
- Access detailed reports and analysis for all the data from your conversations.
- Personalise your chatbot’s widget using advanced personalisation tools.
Pricing:
- What we loved: The chatbot design tool gives you an array of options for linking and delinking games (conversation blocks). Instead of building the chatbot from scratch, you can try different conversation patterns to create a chatbot.
- What could have been improved: It’s pretty expensive compared to other chatbot builders.
ChatBot
ChatBot is a complete platform for tracking, creating and deploying chatbots for better availability across various channels. Chatbots can be used with images and GIFs, which makes them highly interactive. They also have access to the most important chatbot templates, such as appointment scheduling or sales, booking, etc.
With ChatBot, your customers can create tickets for more complex issues within ChatBot’s chat windows. Furthermore, you can classify and filter conversations effortlessly by applying tags and smart filters. It can easily be integrated into Freshdesk, Zendesk, etc.
Features of ChatBot:
- Connect ChatBot with the preferred messaging platform.
- Customers can create tickets directly within the Chat window.
- Support multilingual people from all over the world.
- Connect securely with connections using 256-bit SSL encryption of data.
Pricing:
- Starts at $42/month.
- What we Liked: It provides various customisation options on the chat screen.
- What could have been improved: It’s a basic chatbot, even though it’s expensive.
Aivo
Aivo is an AI solutions provider that aims to revolutionise how businesses and their customers interact. Its SaaS solution is a chatbot maker known as AgentBot. AgentBot allows video content to resolve queries instantly.
The custom chatbot can gauge the user’s intent and give pertinent answers. In addition, if the request contains spelling mistakes, AgentBot can identify the query. Additionally, AgentBot supports omnichannel communication, allowing you to record queries across multiple platforms.
Features of Aivo:
- Make queries available to multiple channels using the support for omnichannel.
- Video content is an excellent solution for complex problems.
- Integrate Live Chat, CRM or any other application.
- The semantic engine provides multilingual support.
Pricing:
- Starts at $75/month.
- What we loved: The bot responded remarkably and clarified customers’ doubts.
- What can be improved: For WhatsApp, we couldn’t monitor conversations until we logged into the application.
Pandorabots
Pandorabots is among the more difficult custom chatbot builders. Although all the other tools listed here don’t require coding expertise, this tool does require some understanding. With Pandorabots, you can create conversational AI bots with multilingual assistance.
It is among the oldest and most popular custom chatbot hosting platforms around the globe. Users have created more than 300k bots using the platform for chatbots. While novices may have difficulty, the UI is relatively easy for those with experience. It offers a lot of options for your bot. With a bit of programming experience, there is no limit to what you can do.
Features of Pandorabots
- Access an online library of small talk with more than 10,000 inputs to chat.
- Create sophisticated chatbots that have many integrations.
- Check out pre-built modules that are ready for rapid deployment.
- You will have complete freedom as it’s an open-source platform.
Pricing:
- Starts at $19/month.
- What we Liked: Its awesome GUI helps skilled developers build bots easily. Furthermore, Pandorabots offers a free service.
- What can be improved: Although there is a significant learning curve, it’s not a disadvantage. This tool is geared towards people who have similar technology skills. However, an alternative solution for novices could be considered.
Flow XO
The Flow XO tool is a one-stop tool for creating, hosting and then deploying AI chatbot solutions in your company. With workflow automation, you have plenty of flexibility when creating logic pathways around the bot.
Even if users quit your website during chat, they can return and pick up where they left off. With FlowXO chatbots, you can ask questions about lead qualification before they submit the lead form online. Chatbots that work with Slack, Telegram and Facebook Messenger can be created.
Features of Flow XO:
- Create conversation flows that are supportive of multiple-choice questioning.
- You can ask lead-qualification questions to filter visitors.
- Let users share your bot with other users.
- Let visitors carry on conversations in the same place they stopped.
Pricing:
- Starts at $19/month.
- What we liked: Flow XO offers almost 100 integrations to popular tools such as Google Drive, Google Sheets and Knack.
- What could have been better: It’s often slower than its rivals. However, the tool’s performance is improving.
Botsify
Botsify is a robust chatbot creator that allows you to build interactive chatbots and integrate them in various ways. It offers features such as conversational forms, clever routing and a variety of useful integrations. For example, you can record leads through conversational forms and then store them in your CRM.
With more than 100 integrations, you can connect to tools like Alexa, Shopify and WordPress, for example. Media blocks can be created to interact with users. Furthermore, you can set up targeted targeting on the most important pages.
Features of Botsify
- Chats can be transferred to human agents.
- Leads can be stored with integrations to any CRM.
- Target personal messages to your main pages.
- Provide multilingual support for worldwide customers.
Pricing:
- Starts at $49.
- What we liked: It seamlessly integrates with WordPress websites.
- What could have been improved: The bot builder should enhance its user interface to keep pace with its rivals.
ManyChat
ManyChat is a robust chat builder that lets you create interactive chatbots that can be used to have conversations. Its drag-and-drop editor does not require programming expertise, making it easy to develop bots that can help boost conversions.
It is possible to automate actions for Instagram Direct Messaging and Facebook Messenger. In addition, you can send promotions and discounts via SMS and email. It is compatible with HubSpot, Zapier, Google Sheets and a host of other tools.
Features of ManyChat:
- Integrate with your preferred tools such as MailChimp Zapier, MailChimp and others.
- Automate the interaction of Facebook DM as well as Facebook Messenger.
- Promote your business via email and SMS with chatbots with interactive features.
- Access to over twenty chatbot designs.
Pricing
- Starts at $15/month.
- What we liked: The most was its ability to automate DMs for Instagram, which is highly beneficial for companies using the platform.
- What could’ve been improved: It doesn’t come with an integrated calendar. Additionally, a connection with Facebook Appointments would help.
Tidio
Tidio is a renowned chatbot-building tool that lets you communicate with your customers in real-time and boost conversions. It has essential chatbot functions such as chatbot templates, a drag-and-drop editor and proactive messaging.
The drag-and-drop offers three kinds of nodes: triggers, actions and conditions. Thanks to its automated responses, you can respond quickly to lost chats. Through post-chat surveys, you can gauge your customers’ satisfaction.
Features of Tidio
- Create engaging conversations using the drag-and-drop editor.
- Customers who have been waiting for a response.
- Record customer satisfaction scores using post-chat surveys.
- Access to over 35 chatbot templates.
Pricing:
- Starts at $49/month.
- What we liked: The numerous chatbot templates make it easy to create chatbots with this tool.
- What could’ve been improved: Free plans are restricted by three users.
SnatchBot
SnatchBot lets you streamline your support process by using bots you can create in just a few minutes. With chatbot templates that are suited to each language, you will be able to provide multilingual assistance. In addition, you can search through a vast array of chats with the help of words.
Moreover, it supports essential tool plugins like Jira, Giphy, Google Calendar, etc. Through NLP features, it will be able to determine your customers’ intentions precisely and chatbots can provide relevant responses. Also, it can recognise speech, which allows customers to save the effort of typing.
Features of SnatchBot
- It determines the mood of the user using sentiment analysis.
- Let your customers make use of speech recognition.
- Get access to 50+ chatbot templates.
- You can easily find relevant interactions by using keywords.
Pricing:
- Starts at $30/month.
- What we liked: Its deep analytics lets you enhance your reach of the most relevant customers. Additionally, it provides emails that inform you the moment a user is engaged via your bot.
- What could have been better: The company needs to implement other payment systems besides PayPal. In the end, not everybody will have a PayPal account.
ActiveChat
ActiveChat is among the top messenger chatbot builders available. It provides multi-channel support for businesses. It lets you build hybrid chatbots based on conversational AI to understand natural language and robust decision trees for chatbots.
Chatbots can be created for emails, SMS, Facebook Messenger, WhatsApp and other platforms. Additionally, chatbots are easily created by people who aren’t technical. It is possible to save the intention of queries from users, which makes chatbots an excellent self-service solution.
Features of ActiveChat
- You can get the best of both worlds by using hybrid bots.
- Chatbots can be used to assist users of any platform.
- Automate your routine queries using intelligent chatbots.
- Create user intentions for every request from a user.
Pricing:
- What we loved: The simple NLP integration into the bot offers tremendous potential.
- What could’ve been better: The interface needs significant improvement.
Giosg
Giosg lets you create chatbots to provide practical online experiences for your users. The chatbot responds to questions by matching the question with the data found in the Knowledge Base. If the problem becomes too complicated for the chatbot, the issue is forwarded to an expert.
Analytics lets you monitor how many chats you have been able to automate successfully. It is possible to provide a range of responses that include forms, videos and embedded content. In addition, this chatbot creator uses deep learning to address customers’ queries.
Features of Giosg:
- Transfer your agents’ chats if the problem becomes complicated.
- Make use of analysis to improve your chatbot’s performance.
- Give a variety of options for responses, from embedded video to video.
- Create content using your library of knowledge to create your AI chatbot.
Pricing:
- What we loved: The interface for managing multiple chats is easy and simple.
- What could’ve been better: A comprehensive view of the bot’s performance is complex.
Dialogflow
Dialogflow is a bot messaging builder provided as part of the Google Cloud service. It allows you to build chatbots, conversational AI products powered by Google’s most powerful AI. Additionally, you can discuss your progress with more than 1.5 million developers from all over the globe.
It can handle multi-turn conversations, which means that chatbots can respond to follow-up questions. The builder uses an intuitive editor to make building chatbots a much easier experience. Chatbots can be deployed on mobile, web and other messaging platforms.
Features of Dialogflow
- Make it easier to speed up development by using visual flow builders.
- Implement your chatbots on every channel, including mobile, web and messenger.
- Provide support in more than 30 languages.
- Simpler to ask questions using speech recognition.
Pricing:
- What we liked: It provides a variety of integrations that allow users to create chatbots of different complexity levels.
- What could have been improved: The output and input contexts become distorted after changing the intended name.
Appy Pie Chatbot
Appy Pie Chatbot is a flexible and user-friendly builder that lets users build and deploy intelligent chatbots across different platforms. With its easy-to-use interface, you can create and launch chatbots that engage customers, automate workflows and collect crucial customer information.
Utilising Appy Pie’s chatbot builder allows you to build a variety of chatbots, including those that generate leads and provide customer service and feedback. This flexibility allows you to address different needs and increase customer satisfaction and engagement.
Features of Appy Pie Chatbot:
- Chatbot creator that drag-and-drops has a simple and easy-to-use interface.
- Integration with popular platforms, such as WhatsApp, Facebook Messenger, etc.
- AI-powered chatbot powered by the artificial process of language (NLP) to provide intelligent conversation processing.
- Chatbots can be customised to suit their appearance and function.
- Dashboards for reporting and analytics to help monitor and improve the chatbot’s performance.
Pricing:
- $11/bot/month.
- What we liked: The tool is easy to use, allowing even non-technical users to build chatbots with ease.
- What could have been improved: The free plan limits chatbot interaction. This may make it difficult for users to test their chatbots thoroughly.
Best Practices For Choosing A Top Chatbot Builder
The most effective chatbot builders excel by integrating key practices to guarantee user efficiency and satisfaction. A top-quality chatbot builder provides an intuitive design tool, strong AI capabilities and seamless integration with existing systems.
It must offer the ability to customise it and provide user-friendly interfaces that accommodate both non-technical and technical users. Prioritising these aspects is important to build chatbots that improve user interaction and efficiency, reduce costs and satisfy specific business requirements.
User-Friendly Interface
Choose a chatbot creator with an intuitive interface that allows drag-and-drop. This makes it easier to design and enables users to create and alter chatbots without coding knowledge. A simple interface aids in speeding development and decreases learning time.
Advanced AI Capabilities
Select builders that incorporate advanced AI features like natural technology for processing languages (NLP). This will ensure the chatbot can comprehend and respond to users’ questions more precisely, resulting in more enjoyable and natural-looking interactions.
Seamless Integration
The chatbot builder must work seamlessly with your CRM systems, messaging platforms and applications. Chatbot integration capabilities are essential to streamlining workflows and allowing the chatbot to access pertinent information and functions.
Customisation Options
Find builders that provide wide, customisable options. This means that you can tailor the conversational flow, design elements and responses to match your brand’s voice and usage scenarios. This ensures that the chatbot can meet your specific requirements.
Comprehensive Analytics
Pick a builder with comprehensive analytics and reporting features. These tools can help you monitor chatbot performance and user interactions and pinpoint areas for improvement. Thorough analytics are crucial to maximising chatbots’ effectiveness.
Scalability
Choose a chatbot builder that allows scaling. If your company expands or your needs evolve, the chatbot builder can handle more traffic, new features and more complicated features without compromising speed.
Conclusion
Selecting the best custom chatbot builder will significantly affect your ability to interact with customers, simplify processes and increase sales. In 2025, a wide range of powerful and user-friendly custom chatbot builders will be available with distinct benefits and features tailored to specific scenarios and budgets.
From comprehensive solutions to advanced tools, every company has a solution regardless of size or know-how. Pick the AI chatbot development services that best aligns with your objectives and begin transforming your customer communications now.
FAQs
What is a custom chatbot?
Chatbots that are customised by AI are designed to automatise business interactions that meet specific requirements such as customer support as well as lead generation. Chatbots can be created by businesses without any programming skills which makes the process simple and effective.
How to tell how effective my chatbot is?
You can connect it to an internal CRM system to track the conversion rate or check if the chatbot you’re planning to build has analytics available on its backend.
What’s the advantages of a chatbot’s platform?
Benefits include the ability to scale, user-friendliness as well as cost-effectiveness in addition to the possibility of connecting with different messaging platforms.
Can I incorporate an AI chatbot creator into the existing system?
Yes, many AI chatbot makers provide seamless integration with various platforms and services like social media channels as well as messaging applications, CRM platforms and much more.
